Support
Email us at
memobunsupport@gmail.comWe usually reply within 2–3 business days. To help us answer faster, please include your device (e.g. iPhone 15, iOS 26), the app version from Settings, and the email address on your account.
I can't sign in, or I didn't receive the verification email
Check your spam folder first — verification mail sometimes lands there. If you signed up with Google or Apple, use that same button rather than a password; one email address is always one account, so signing in a different way still reaches the same account. Still stuck? Email us and we'll sort it out.
How do I restore a purchase?
Open Memobun Plus from Settings and tap Restore Purchases. Make sure you're signed in to the same Apple Account or Google account you bought with. If a purchase was charged but not delivered, email us with the store receipt and we'll fix it.
How do I cancel Memobun Plus?
Subscriptions are managed by the app store, not by us. On iOS: Settings → your name → Subscriptions → Memobun. On Android: Play Store → Profile → Payments & subscriptions → Subscriptions. Cancelling stops future renewals; you keep Plus until the end of the period you already paid for.
How do I delete my account?
In the app, go to Settings → Delete account. This permanently removes your account and its data from our systems. If you used the app as a guest, your data lives only on your device and is removed when you delete the app.
My progress or streak didn't sync
Progress syncs when you're signed in and online — guest progress stays on the device until you sign in. Memobun allows one active device at a time, so signing in elsewhere signs the first device out. If something still looks wrong, email us before making changes and we'll take a look.
How do I report or block another user?
Open the person's profile card or your chat with them and use Report or Block. Reports reach us directly. If you'd rather tell us privately, or you're worried about someone's safety, email us and we'll act quickly.
Ads and privacy
Rewarded video ads are optional — Memobun is fully usable without watching any. Details of what we collect are in our Privacy Policy.
Age requirement
Memobun is for ages 13 and up. If you believe a younger child has created an account, email us and we will remove it.
Still need help?
Email memobunsupport@gmail.com — that address is monitored, and a real person will answer.